MODULE 9A. HUMAN FACTORS (except for B3 licence)

MODULE 9A. HUMAN FACTORS (except for B3 licence)

9.1 General

The need to take human factors into account;

Incidents attributable to human factors/human error;

‘Murphy's’ law.


9.2 Human Performance and Limitations

Vision;

Hearing;

Information processing;

Attention and perception;

Memory;

Claustrophobia and physical access.

9.3 Social Psychology

Responsibility: individual and group;

Motivation and de-motivation;

Peer pressure;

‘Culture’ issues;

Team working;

Management, supervision and leadership.

9.4 Factors Affecting Performance

Fitness/health;

Stress: domestic and work related;

Time pressure and deadlines;

Workload: overload and underload;

Sleep and fatigue, shiftwork;

Alcohol, medication, drug abuse.

9.5 Physical Environment

Noise and fumes;

Illumination;

Climate and temperature;

Motion and vibration;

Working environment.

9.6 Tasks

Physical work;

Repetitive tasks;

Visual inspection;

Complex systems.

9.7 Communication

Within and between teams;

Work logging and recording;

Keeping up to date, currency;

Dissemination of information.

9.8 Human Error

Error models and theories;

Types of error in maintenance tasks;

Implications of errors (i.e accidents);

Avoiding and managing errors.

9.9 Hazards in the Workplace

Recognising and avoiding hazards;

Dealing with emergencies.